Frequently Asked Questions

Everything you need to know about your journey to healthier skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products cruelty-free?

Yes, OneSkin is committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are your products safe for sensitive skin?

Absolutely. Our formulas are dermatologist-tested, hypoallergenic, and free from harsh parabens and synthetic fragrances to ensure they are gentle on all skin types.